Hire Terms and Conditions
Download terms and conditions of hire
Booking Cancellation Conditions
If a booking is cancelled up to 72 hours before the booked collection date and time, there is no cancellation charge and if any amounts have been paid these will be refunded in full.
If a booking is cancelled after 72 hours before the booked collection date and time, the hire charge will charged in full to the card used at the time of booking.
All cancellations must be made in writing via email to info@trott-rentals.com
Website Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Trott Rentals relationship with you in relation to this website. If you do not agree to these terms, you must not use our site.
The term “Trott Rentals” or “us” or “we” refers to the owner of the website whose registered office is Trott Rentals, 21 Hurricane Way, Norwich, Norfolk, NR6 6EZ. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Trott Rentals prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Trott Rentals and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
Through this website you are able to link to other websites which are not under the control of Trott Rentals. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Trott Rentals takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Privacy Policy
Trott Rentals collects certain information or data about you when you use www.trott-rentals.com.
We collect:
- questions, queries or feedback you leave, including your email address if you contact Trott Rentals
- your email address and subscription preferences when you sign up to our email alerts, and how you use our emails – for example whether you open them and which links you click on
- your Internet Protocol (IP) address, and details of which version of web browser you used
- information on how you use the site, using cookies and page tagging techniques
This data can be viewed by authorised people in Trott Rentals and supplier organisations to:
- improve the site by monitoring how you use it
- gather feedback to improve our services, for example our email alerts
- respond to any feedback you send us, if you’ve asked us to
- send email alerts to users who request them
- provide you with information about our services if you want it
Where your data is stored
We store your data on secure servers in the European Economic Area (EEA) via our secure hosting provider.
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
We have installed an SSL (Secure Sockets Layer) Certificate on our website to establish an encrypted link between our web server and your browser and we have procedures and security features in place to keep your data secure once we receive it.
Disclosing your information
We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with government organisations for legal reasons.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Your rights
You can find out what information we hold about you, and ask us not to use any of the information we collect. Simply get in contact with us by email or by post to make this request.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.
Links to other websites
www.trott-rentals.com may contain links to other websites.
This privacy policy only applies to www.trott-rentals.com, and doesn’t cover other services and transactions that we link to.
Following a link to another website
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
Following a link to www.trott-rentals.com from another website
If you come to www.trott-rentals.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.
Cookies
www.trott-rentals.com puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
- remember you while you’re changing your www.trott-rentals.com email subscriptions
Find out more about how to manage cookies.
How cookies are used on www.trott-rentals.com
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use www.trott-rentals.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.
Google Analytics stores information about:
- the pages you visit on www.trott-rentals.com
- how long you spend on each www.trott-rentals.com page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data. Data is stored indefinitely on Google Analytics and this data is used to measure the performance of www.trott-rentals.com and to provide useful insights to improve user experience.
You can opt out of Google Analytics cookies.
